Join us for a panel discussion with IT Service Managers about their recent experience dealing with Covid-19. With most organizations transitioning to working from home, the IT department had to scramble to enable the new remote workforce with the required technology to ensure service continuity and not miss a beat. Hear how they dealt with challenges such as:
• Have all assets been accounted for?
• What services were impacted, and can we provide the same level of service?
• Do SLAs for Service Requests need to be revised?
Now that the initial wave has hit us, the panel will give us their insights and what they expect is next.