Better Insights and Better Outcomes for IT, Your Users and Your Entire Business
Free Virtual Event | On Demand

Here's What You'll Get
Automating key processes and providing an engaging service experience doesn't have to be limited to IT. Now is an opportunity for IT to help other business units take their first steps to digital transformation. All parts of an enterprise can realize the benefits of automating business processes and engaging service experiences anytime, from anywhere, making it easy for employees to stay productive and focused on what they need to do.
Automated service delivery processes across IT and beyond  
Learn how IT teams used service delivery  processes across the business for workflow automation, request fulfillment, and more. We’ll also address topics such as data segregation, with example case studies.  
Complete IT asset visibility for service improvement and cost optimization 
Hear IT teams from Government and Higher Education share the outcomes share the outcomes they achieved when expanding their Service Management processes with IT asset management.
Engaging service experiences anytime, from anywhere 
Get the real stories of what it takes to manage through the unexpected from moving to remote work overnight, to keeping up service delivery in not one but two hurricanes. 
Morton
Dr Chase Cunningham
Principal Analyst, Forester
Karen Simpson
Principal Product Manager, Microsoft
Karen Simpson
Principal Product Manager, Microsoft
Sessions 
Alan Braithwaite
Sr. Director, UEM Product Management, Ivanti
Morton
Ian Aitchison
Sr. Director, ESM Product Management, Ivanti
Morton
Chris Goettl
Director, IT Security Product Management, Ivanti
Jessica Osborn
IT Support Services Operations Manager, Global Staffing Services Company
Tony Deeb
Sr. Service Delivery Manager, Aggreko


Stephen Peatling
Manager, Customer Engagement, Victoria University

 IMPROVING THE SERVICE EXPERIENCE BEYOND IT 

The benefits of great service delivery don’t have to be limited to IT. Departments such as HR and Facilities also offer services that can be created, requested, or updated. Learn from a leading staffing company on how they used service delivery processes across the business for workflow automation, request fulfillment, and more. We’ll also address topics such as data segregation capabilities to ensure each department's data is invisible to others, and more, with example case studies. 
Jenny Rock
Product Engineer - Seattle IT Service HUB
Frontline Digital Services - IT Service Management, City of Seattle

Stephen Peatling
Manager, Customer Engagement, Victoria University

ACHIEVE BETTER OUTCOMES WHEN ITSM & ITAM WORK TOGETHER

The more you know, the easier it is to solve a problem. Many ITSM teams view up-to-date asset information as a key enabler for continual improvement. Accurate asset information in context makes it easier for service desk teams to spot emerging issues with devices and improve CMDB data quality. Hear Jenny Rock from City of Seattle and Stephen Peatling from Victoria University share the outcomes they achieved when expanding their Service Management processes with IT asset management.
Neal Edrich
VP, IT Services, Global Staffing Services Company

A PRACTICAL GUIDE TO LEVERAGE SERVICE MANAGEMENT BEST PRACTICES ACROSS THE ENTERPRISE 

Helping other departments streamline their operations. Use automation to reduce manual steps, get rid of the paper forms. Practical tips and lessons learned in how IT can help the rest of the company improve their service delivery and achieve better outcomes across the board.  
Thomas Smith
Director of Telecom, IT Support and Special Projects, SCI
Ivan Balbuena
Client Device Support Manager, City of Seattle 

SHIFT HAPPENS! DEALING WITH THE UNEXPECTED

IT service management plays a critical role in supporting emergency response plans and keeping people connected during a global pandemic or in other circumstances. Get the real stories of what it takes to manage through the unexpected from moving to remote work overnight, adjusting business continuity plans to keeping up service delivery in not one but two hurricanes. 
Dean Jones
Group Information Service Manager, KFC South Pacific
Vee Ferreira
ITSM Team Leader, University of Southern Queensland
Ashton Mossop
Support Manager, Queensland University of Technology

HOW COVID-19 HAS IMPACTED IT SERVICE MANAGEMENT. WHAT'S NEXT? 

Join us for a panel discussion with IT Service Managers about their recent experience dealing with Covid-19. With most organizations transitioning to working from home, the IT department had to scramble to enable the new remote workforce with the required technology to ensure service continuity and not miss a beat. Hear how they dealt with challenges such as:

• Have all assets been accounted for?
• What services were impacted, and can we provide the same level of service?
• Do SLAs for Service Requests need to be revised?

Now that the initial wave has hit us, the panel will give us their insights and what they expect is next. 

Pat Nichols
Sr. IT Systems Analyst, Marathon Oil 

ONE SIZE DOESN'T FIT ALL AND WHAT WORKED BEFORE MIGHT NOT WORK NOW 

The only constant in life is change. Join this session and hear how Marathon Oil determined they needed a new fit for purpose approach to meet their new service and asset management requirements and improve overall IT productivity. Complicating their journey was dealing with Covid-19. Hear how the Marathon Oil team was able to juggle all these balls, to exceed their ongoing service requirements, and to prepare for future growth. 
Mark Temple
Product Delivery Manager, University of Glasgow
Ian Aitchison
Sr. Director Product Management, Ivanti 

ENTERPRISE SERVICE MANAGEMENT: MORE THAN SERVICE MANAGEMENT BEYOND IT

What does it mean to deliver services across the enterprise? Learn how the definition of Enterprise Service Management (ESM) is changing and what organizations must prepare today in order to deliver services to the enterprise tomorrow. Also hear how ESM is changing, what IT needs to do to prepare, and what capabilities to consider. 
This Year's Presenters
We're bringing you the first-hand service delivery experiences of IT professionals across the globe. Register to take advantage of this rare opportunity to hear from people like you on how better insights lead to better outcomes for IT, users, and entire businesses at ZERO COST. Best of all, you'll get access to all the sessions, all online, and on-demand, so you never miss a piece of valuable service delivery information.
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